Shipping policy

We offer international shipping to selected countries. All international shipping rates are charged in Australian Dollars (AU$) and include postage and handling.

• New Zealand – Flat rate of AU$20

• All other international destinations – Flat rate of AU$35

Please note that international shipping rates do not include any local duties, taxes, or import fees that may be charged upon arrival in the destination country. These charges are the responsibility of the recipient.

International shipping is not included in our free shipping offer.

Orders shipped outside of Australia may be subjected to taxes, customs duties and other fees by the destination country. The recipient is responsible for these fees. If the purchaser refuses a shipment, they are responsible for any import fees incurred, cost of returning the shipment and the original shipping charges. This amount will be deducted from the merchandise refund plus a 5% restocking fee.

Utopia Skin & Co. is not responsible for return of shipments or reimbursement of lost packages or damaged products. Items sent via Australia Post are not automatically covered for loss or damage.

Please note that shipment time is not guaranteed by Utopia Skin & Co. or Australia Post. Utopia Skin & Co. is not responsible for an order once it is in the Australia Post system.

To ensure your delivery arrives to the correct destination and on time, please ensure that someone is available to sign and collect the delivery.